Refund Policy

The Consumer Law does not contemplate any obligation on the part of suppliers to grant refunds or make product exchanges, except in the case of faults or situations in which the legal guarantee applies.

Purchases made through Cybertech.cl cannot exercise the right of withdrawal, in accordance with Art. 3° bis, letter b, Law No. 19496. That is, changes cannot be made due to compatibility problems or because the product is not to the customer's liking.

Cybertech.cl does not have a voluntary satisfaction guarantee.

Product exchanges under legal warranty will only be made with their original packaging complete and sealed (box, bags, insulators, manuals, accessories, etc.) along with the purchase document (receipt or invoice).

Returns or exchanges of products that are damaged due to any external cause, especially due to accidents, impacts, misuse, unauthorized intervention or effects of nature, will not be accepted.

You must physically deliver the product along with the corresponding sales tax document (receipt or invoice) by sending it to our commercial office through transport or courier companies, assuming the cost of freight. The latter also applies to customers in the regions.

The refund will be made within 10 business days from receipt of the product. Said refund will be made via bank transfer according to the details stipulated in the sales document. That is, to the holder of said document. In the event that a product does not qualify for a return, it will be returned to the sender with prior notice via email and phone call explaining the reasons.

In case of stock synchronization failures on our platform, the money will be reversed via Transbank or transfer as appropriate.